Support
Something not working, or an idea to share? Write to us and we will get back to you as soon as we can.
Contact us
Email: hello@turuncsoft.com
Tell us your iPhone model, your iOS version and a short description of the problem and we can help faster.
Send an emailFrequently asked questions
How do I restore my purchases?
Open the Premium screen and tap “Restore Purchases”. You need to be signed in with the Apple ID you bought with. If there is nothing to restore, the app tells you. If it still does not work, write to hello@turuncsoft.com.
How do I cancel my subscription?
On your iPhone open Settings, tap your name at the top, choose Subscriptions, find BrewTrack Premium and cancel it. The cancellation takes effect at the end of the current period, and you keep Premium until then. Deleting the app does not cancel the subscription.
Why is there a Premium, and what does it unlock?
Premium lets us keep improving the app. A weekly or yearly subscription unlocks the whole store, the Gold Series, gold pour effects, sleep insights, reports, Apple Health sync and smart reminders. Ads go away too. Prices are shown in the App Store.
How do I turn Apple Health on or off?
Apple Health sync is a Premium feature and is off by default. When you turn it on in BrewTrack’s settings, iOS asks for your permission. BrewTrack writes caffeine to Apple Health and reads your sleep. To turn it off, switch the setting off in the app or revoke access in iOS Settings > Health > Data Access & Devices > BrewTrack. The data is never sent to us.
How do I put my own name on a cup?
Find the name cup in the store, type your name and it appears on your cup. The name is stored only on your device. The gold-lettered name cup is part of the Gold Series and unlocks with Premium.
How do I reduce or remove ads?
Free users see a few optional ads: “watch to earn beans” ads and rare interstitials. BrewTrack Premium subscribers see no ads. In the tracking prompt you can choose “Ask App Not to Track”; non-personalised ads are shown then.
How do I delete my data?
BrewTrack’s logs, settings, sleep entries and inventory live only on your device. Deleting the app removes all of it. Caffeine entries written to Apple Health can be deleted separately in the Health app. Your subscription is separate: use Settings > Subscriptions to cancel it.
Why am I not getting notifications (reminders)?
Reminders are a Premium feature. Make sure Premium is active and reminders are enabled in the app. Then check iOS Settings > Notifications > BrewTrack allows notifications, and that Focus or Do Not Disturb is not silencing them. Notifications are scheduled on your device and need no internet.
Privacy and terms
Privacy Policy · Terms of Use · KVKK (Turkish)
BrewTrack is not a medical device. Caffeine and health information is for general information only and is not medical advice.